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PROMOTIONAL PRODUCT FAQ

QUESTIONS ABOUT ALLPROMOSTORE.COM

We get a lot of questions, and our team is only too happy to give the accurate answers our clients need. To help set your mind at ease, please look to some of the more frequently asked questions answered in full.
Have a question you don’t find the answer to here? Please connect to info@allpromostore.com, and we will get back to you within minutes.

WHAT KIND OF PROMOTIONAL PRODUCTS DO WE OFFER?

allpromostore.com offers almost everything you can possibly imagine- 10's of 1000's of products. If you don't see it on our website, email us and we will try our best to find it for you!.

WHERE DO ALLPROMOSTORE.COM PRODUCTS COME FROM?

We use product sources both in North America and abroad to bring you the best prices and best quality promotional items.

HOW LONG DOES IT TAKE TO RECIVE MY PRODUCT?

We offer different methods of shipping based primarily on the quantity of your order. Express delivery usually takes between 3-7 days. If buying larger quantities, the best option for shipment is by sea. This will save you money and usually takes between 2-4 weeks.

WHERE DO WE SHIP TO?

We offer worldwide shipping.

DOES THE PRICE GIVEN ON THE WEBSITE INCLUDE SHIPPING FEES?

Your allpromostore.com quote will include the product and imprint costs, the product set-up fee, and the estimated shipping/delivery costs.

WILL I NEED TO PAY LOCAL TAXES ON THE PRODUCTS I ORDER?

We use a variety of shipping companies such as DHL, FedEx, and UPS to ensure your products are delivered to your door. In most cases there are no additional taxes charged because promotional products are not for resale and are considered "gifts". However your country rules on taxing may vary.

ASIDE FROM THE PRODUCT AND SHIPPING COSTS ARE THERE ANY HIDDEN FEES?

There are no other hidden charges. Occasionally depending on where we are shipping to you may need to pay local taxes or seaport handling charges. We will help you to make this process as easy and inexpensive as possible.

TELL ME MORE ABOUT SEA SHIPPING - WILL I NEED TO PAY EXTRA FOR THIS OPTION?

When you choose sea shipping your products will arrive at your nearest International Sea Port. From here you will arrange pick up. We will provide you with a local shipping agent who will help you with the paperwork and with getting your products to your door. Please be advised that this shipping agent charges fees that will not be covered by your purchase cost with allpromostore.com. With this sea option you may be required to pay local taxes and import duties. In most countries since the products are for "gifting", there should be a waiving of taxes, but this will vary by country. Also of note is that different seaports may have different charges such as warehouse fees, customs bonds, handling and forwarding charges, and customs clearance.

IF I ALREADY HAVE A SHIPPING ACCOUNT CAN I USE THIS FOR MY ALLPROMOSTORE.COM ORDER?

Yes, if your account is with FedEx, UPS, DHL, or TNT you can use your own shipping account.

DO YOUR PRICES CHANGE?

Yes, from time to time the prices we offer do change. This fluctuation can be due to changes in material prices, exchange rates, etc. We try our best to have the most up-to-date pricing on our website, but rest assured that once you request a quote we will confirm the current price before we proceed with your order.

YOUR PRODUCTS ARE SO CHEAP. THIS MEANS THEY MUST BE POOR QUALITY?

With allpromostore.com this is not the case. Quality materials, dedicated personnel, and attention to detail in manufacturing and imprinting your promotional products ensures satisfaction of your order.

WHAT KIND OF PAYMENT METHODS DOES ALLPROMOSTORE.COM ACCEPT?

We accept Credit Cards, PayPal, Wire Transfer, and Western Union.

DOES ALLPROMOSTORE.COM OFFER SAMPLES?

Of course! We have 3 types of sample offers. The virtual sample is offered for free and is back to you quickly. All you need to do is send in your inquiry and we will respond with a digital image. The blank/generic sample is one which we will send to you without your imprint/logo, and in some cases may have the logo of another company. This type of sample saves time and in most cases is a free sample, all you have to do is pay for shipping. These samples are for you to check the quality of the product you are ordering. Once a production order is confirmed, any payment you made for the sample and delivery will be applied to the new order. If you already have a shipping account with UPS, FedEx, or DHL, feel free to use it. Average time for this type of sample is 2-4 days processing and 3-7 days air delivery. Imprinted Samples are those that have your logo or message on them so you can see exactly the product you will receive. We must charge an imprint set up fee for this, but keep in mind all fees incurred for samples will be refunded once your full order is confirmed. The time for this type of sample is estimated at 8-12 days for processing and 3-7 days air delivery.

HOW DO I SUBMIT MY LOGO OR MESSAGE TO ALLPROMOSTORE.COM?

This couldn't be easier- email us your logo or text or select the product you would like and send in your inquiry online.

CAN I ORDER PRODUCTS WITHOUT AN IMPRINT?

We understand that you may want to do your own imprinting or have another imprint company in mind. We are happy to sell blank allpromostore.com products.

DO YOU OFFER DISCOUNTS FOR NON PROFIT ORGANIZATIONS?

Yes, allpromostore.com offers special discounts to charities and non profit organizations . Contact us at allpromostore.com/contact_us.php and let us know about your organization and we will see how we can help!

HOW DO I PLACE MY ORDER?

Once you have found the product you are interested in you can place the order online. If you have any questions contact us at allpromostore.com/contact_us.php and we will be happy to get back to you ASAP.

IS MY PRESONAL/COMPANY INFORMATION SAFE WITH ALLPROMOSTORE.COM?

All we ask for is your contact name, company name, and address, and this information will be kept private. If you do not wish to provide credit card information, we offer payment through PayPal, which is 100% secure.

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