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Return/Refund Policy

We make every effort to ensure that your order is filled to your exact specifications. Our ordering process allows you to be very involved each step of the way. After you select the product you are interested in you can request a sample, most often at no cost. We then will work with you on the artwork and present you with a virtual proof for approval, all before the items are imprinted. Once imprinted however these products no longer have any value to us and cannot be resold, therefore we cannot accept returns or refunds on customized items. In the unlikely event that you receive a product with a manufacturer's defect we will gladly refund for the defective item/items or replace them- your choice. We may require you to return the defective products for inspection. 

If we have made an error with your imprint or you didn't receive the exact product that you ordered we will allow you to choose whether you would like the order replaced or if you would like your money refunded.

If you purchase blank items and have them imprinted with a third party company we will not be able to accept any returns or offer any refunds. Please inspect these products for any manufacturer's defects prior to having them imprinted elsewhere. We will accept blank merchandise returns that have not been imprinted however these products will be subject to a 10% restocking fee in addition to shipping and freight costs.

Please contact us within 7 days of receipt of your order with any issues. 

Although most custom orders can be filled and arrive at your door in 2-3 weeks we ask that you allow 30 days from order approval to receipt of your products when using air shipment. For orders travelling by sea please allow 90 days. 

Cancellation Policy

Once you confirm your order it will be processed and shipped quickly. If you need to make any changes please contact us immediately and we will do our best to help- please keep in mind that we may not be able apply changes if production has already begun on an order for which approval has been received. 
We reserve the right to charge a $25 cancellation fee plus any production charges accrued (which may include artwork charges, proofs, setup charges, shipping charges, etc.) Please be sure about your order before making final approval- we want you to be 110% satisfied with your order and keep coming back to us!

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